Creating a Flowchart: Steps for Receiving and intake phone call for the Senior Behavioral Health Unit (SBHU)

Question

 Assignment: Creating a Flowchart

Workflow analysis aims to determine workflow patterns that maximize the effective use of resources and minimize activities that do not add value. There are a variety of tools that can be used to analyze the workflow of processes and clarify potential avenues for eliminating waste. Flowcharts are a basic and commonly used workflow analysis method that can help highlight areas in need of streamlining.

In this Assignment, you select a common event that occurs regularly in your organization and create a flowchart representing the workflow. You analyze the process you have diagrammed and propose changes for improvement.

To prepare:

• Identify a common, simple event that frequently occurs in your organization that you would like to evaluate.

• Consider how you would design a flowchart to represent the current workflow.

• Consider what metrics you would use to determine the effectiveness of the current workflow and identify areas of waste.

To complete:

Write a 4-page paper which includes the following:

• Create a simple flowchart of the activity you selected. (Review the Sample Workflow of Answering a Telephone in an Office document found in this week’s Learning Resources for an example.)

• Next, in your paper:

o Explain the process you have diagrammed.

o For each step or decision point in the process, identify the following:

• Who does this step? (Nurse.)

• What technology is used?

• What policies and rules are involved in determining how, when, why, or where the step is executed?

• What information is needed for the execution of this step?

o Describe the metric that is currently used to measure the soundness of the workflow. Is it effective?

o Describe any areas where improvements could occur and propose changes that could bring about these improvements in the workflow.

o Summarize why it is important to be aware of the flow of an activity.

Please begin with the following information and also make the flow chart according to the following

Steps for Receiving and intake phone call for the Senior Behavioral Health Unit (SBHU)

Ask if patient is 65 or older-Must be 65 years of age, If Not 65 or older then Patient cannot be admitted,if yes, then ask 

what is the Chief Complaint _ Patients must have a Behavioral/Psychiatric. If the Patient does not have a Behavioral/Psychiatric concern, the patient cannot be admitted. If the patient has a Behavioral/Psychiatric concern then

Ask if the patient or Power Of Attorney (POA) wants the patient to be treated at this hospital, if the patient doesn’t agree to be treated then the patient cannot be admitted. If the patient or POA agrees for the treatment then the 201 aggrement for voluntary admission must be signed before admission and faxed back to the unit prior to sending the patient to the SBHU and then 

Ask  if the patient is medically cleared? The patient must be medically cleared prior to arrival. If the patient is medically cleared the patient can be admitted directly to the unit. If the patient is  medically cleared then the patient must go to at this hospital to be ED to be medically cleared. 

Ask for insurance information and send it to the case management to get insurance approval, then 

Inform the doctor of a possible admission of the patient. The doctor approves admission and the patient can be admitted. Call the patient back and inform that patient is cleared to be admitted to the unit, or The doctor dosen’t think that the patient is appropriate for the unit and the patient can not be admitted to the unit. 

Behavioral/Psychiatric concern is any of the following:

• Depression

• Anxiety

• Agitation or aggression

• Disordered thinking

• Change in sleep habits

• Poor adjustment to change

• Wanting to harm others

• Lack of attention to personal hygiene

• Increased fear of being alone

• Grief (not adjusting to the loss of a loved one)

• Change in enjoyment and participation in daily activities

Medically cleared the following:

Urinalysis

TSH

Head CT Scan

Comprehensive metabolic panel

Complete Blood Count

Possible Urine toxicology, blood alcohol level, RPR, and HIV

ECG

CXR